CSS (outside repair technician)
CSS (outside repair technician)
Good middle-class wages and good healthcare options. Also, a company-funded pension, which is not available to hires after 2001.
Since the purchase of AT&T by SBC, the emphasis has evolved from customer service to meeting a productivity matrix. Numbers drive this job, not good customer service. AT&T first-line managers treat the union workers with little respect and enforce the numerous tech expectations with unequal disciplinary action. Some techs are not disciplined for COBC violations, while others are. I have been employed for 17.5 years and now I am being micromanaged with threats of disciplinary action, up to and including termination for parking my company vehicle in a customer's driveway.
Manage your teams toward success; don't only be the enforcer of policy.
Use discretion when dealing with employee mistakes or errors. Remember, to err is human.
Was this helpful?
AT&T Interview Experiences
Engineer
The process began with an internal online application for the job. This was followed by an informal phone interview, a test regarding units of measurement conversion, and some logic questions. If the test is passed, a one-on-one interview takes plac
Software Test Manager
It was a group interview with 6-8 test managers who went around the room one by one asking me questions. They repeated this about 5x around. Questions seemed to be grouped into areas: 1. Personal background. 2. Specifics about experience. 3. Manage
Junior Software Developer
I did the first round of the junior's program in Israel. For the first round, I had to complete 5 LeetCode questions in 3 hours: 4 about lists and strings, and 1 about API requests.
Engineer
Austin, Texas, United StatesMay 1, 2007The process began with an internal online application for the job. This was followed by an informal phone interview, a test regarding units of measurement conversion, and some logic questions. If the test is passed, a one-on-one interview takes plac
Software Test Manager
Bothell, Washington, United StatesApril 7, 2017It was a group interview with 6-8 test managers who went around the room one by one asking me questions. They repeated this about 5x around. Questions seemed to be grouped into areas: 1. Personal background. 2. Specifics about experience. 3. Manage
Junior Software Developer
YehudMarch 11, 2025I did the first round of the junior's program in Israel. For the first round, I had to complete 5 LeetCode questions in 3 hours: 4 about lists and strings, and 1 about API requests.
