It's ok, honestly
It's ok, honestly
Most people are extremely knowledgeable and willing to help. As with anyone, there are a few bad apples. First and second-line managers are great, with years of experience and are mostly willing to work towards a goal that doesn't directly benefit them.
Third-level/executive management has been brought in from legacy AT&T/SBC departments and does not understand the workflow or dynamic of how a NetOps center works. The phrase "in wire line" is used too much to describe how things were done. Those brought from DSL or Uverse have a better grasp.
Listen more before making decisions.
You're all certified in Six Sigma, PMP, etc. Use your training.
Make a decision and stick to it, within reason. Stop the knee-jerk reactions to client demands and create an open working environment that helps the client without destroying the morale of your workforce.
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AT&T Interview Experiences
Quality Assurance Analyst
Face-to-face interview with manager. Basic questions about past experience and behavioral questions. Very laid-back interview. Manager was very nice and open. The hiring process was pretty easy; mostly everything was online.
Engineering and Operations
I applied online and met the recruiter at my university. The process was pretty easy. Had two interviews. The first one was the behavioral one where they ask you about "tell me about a situation where..." and pretty much questions from your resume
Associate Applications Developer
Initially contacted by HR to see if I was interested. Upon letting them know I was interested, there was about a 1-week wait before a hiring manager contacted me. The hiring manager asked basic questions about my resume and some basic knowledge ques
Quality Assurance Analyst
Richardson, Texas, United StatesJune 1, 2016Face-to-face interview with manager. Basic questions about past experience and behavioral questions. Very laid-back interview. Manager was very nice and open. The hiring process was pretty easy; mostly everything was online.
Engineering and Operations
Austin, Texas, United StatesJanuary 1, 2018I applied online and met the recruiter at my university. The process was pretty easy. Had two interviews. The first one was the behavioral one where they ask you about "tell me about a situation where..." and pretty much questions from your resume
Associate Applications Developer
Austin, Texas, United StatesApril 1, 2011Initially contacted by HR to see if I was interested. Upon letting them know I was interested, there was about a 1-week wait before a hiring manager contacted me. The hiring manager asked basic questions about my resume and some basic knowledge ques
