Excellent internal training opportunities in the areas of leadership, technology, and human relations.
Highest level leadership is in sync with managers and staff; the problem is everything in the middle.
Minimal advancement opportunities or promotions. Focus on individual department productivity instead of overall company customer service, with the goal of generating impressive departmental productivity reports that do not include customer service ratings.
AT&T will become a great company when this happens.
Internal Customer Service Rating = External Customer Service Rating
This was a slow process. It started off with an HR screen. After 6 weeks or so, they scheduled an interview with a Director and 2 Managers. The interview was good. The Director was very knowledgeable. The Managers seemed like they got the questions
Phone and 1-to-1 interview. It's more related to the job you applied to, to justify your knowledge on the subject and your depth of skills. Verify what you can bring to the team you are going to join and how you can contribute to the team's success.
Phone screen and F2F. Only one interview, applied through DICE. The initial phone screen was done by the manager and lead. Vendor was very involved throughout the process, right up to being there on interview day. There was a drug test, followed b
This was a slow process. It started off with an HR screen. After 6 weeks or so, they scheduled an interview with a Director and 2 Managers. The interview was good. The Director was very knowledgeable. The Managers seemed like they got the questions
Phone and 1-to-1 interview. It's more related to the job you applied to, to justify your knowledge on the subject and your depth of skills. Verify what you can bring to the team you are going to join and how you can contribute to the team's success.
Phone screen and F2F. Only one interview, applied through DICE. The initial phone screen was done by the manager and lead. Vendor was very involved throughout the process, right up to being there on interview day. There was a drug test, followed b