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After my time at AT&T

Senior Technical Architect
Former Employee
Worked at AT&T for 20 years
July 7, 2017
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Excellent internal training opportunities in the areas of leadership, technology, and human relations.

Cons

Highest level leadership is in sync with managers and staff; the problem is everything in the middle.

Minimal advancement opportunities or promotions. Focus on individual department productivity instead of overall company customer service, with the goal of generating impressive departmental productivity reports that do not include customer service ratings.

Advice to Management

AT&T will become a great company when this happens.

Internal Customer Service Rating = External Customer Service Rating

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