AT&T

AT&T is a fairly well-run company from a financial perspective.

Process and procedure run rampant with lots of conflicting direction.

Goals and incentives are often cross-competing against benefits to shareholders.

The merging of SBC, Bell South, AT&T, and Cingular has created horrific posturing by senior leadership who are out for land grabbing.

Senior leadership is not interested in retaining good people right now because they are very focused on cost reduction and head count management.

They would rather have good people quit than lay off bad people due to the short-term cost, with no view to long-term value or indirect cost to the overall company versus their own cost center.

Take a look at your people management. Employees feel used and abused.

Use and encourage VPs/Directors to spend time morale building. This does not have to cost money, but just time and energy from your leaders. Ask your leaders to actually lead in addition to "manage".