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Home Equity Loans / Call Center Employee

Credit Quality Analyst
Former Employee
Worked at Bank of America for 2 years
July 27, 2015
Rancho Cordova, California
3.0
RecommendsNeutral Outlook
Pros

Benefits, vacation, 401k, sick pay, bonuses, employee perks, etc.

My job was to take calls in a call center 40 hours a week with potential overtime at $20/hour. It involved working with multiple computer systems and home equity loans.

Cons

I was laid off when business need meant the company didn't want to continue paying the lease on the building, as there were other call centers.

Advice to Management

Bank of America is a good company to work for, but they are like most banks that will lay off after a while.

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Bank of America Interview Experiences