Good Training, Tough Calls
Good Training, Tough Calls
They allowed employees to get all the overtime you could handle, including coming in on weekends. The training was very good, and they really make you feel comfortable before you get on the phone and start servicing loans.
You have to have thick skin working a job like this. Everyday, depending on what queue you're put into, you have to talk to depressing/angry people. Some people really have it rough and will cry or yell at you depending on their situation. I had a family explain to me that they couldn't pay their mortgage because their son had cancer and they had high medical bills. Sad.
Honestly, that management was great. They were very helpful, and whenever calls were escalated, they were always there to lend a hand.
Was this helpful?
Bank of America Interview Questions
Bank of America Interview Experiences
Senior Back End Engineer
It was almost like an IQ test, although they named it differently. I think they called it the Coordinated Skill Set Assessment and Requirement Test. The objective of the test was to get rid of candidates with less than the desired intelligence – or a
Senior Software Engineer
The interview process was smooth and well-structured. The interviewers were professional, friendly, and made me feel comfortable. The questions were relevant, and communication was clear. Overall, it was a great experience, and I appreciate the oppor
Software Engineer
The interview lasted for 20 minutes. Only the basics of Python were asked. Then, I was asked to code to find the common elements between two lists. Questions on DBMS were also asked.
Senior Back End Engineer
New York, New York, United StatesFebruary 1, 2016It was almost like an IQ test, although they named it differently. I think they called it the Coordinated Skill Set Assessment and Requirement Test. The objective of the test was to get rid of candidates with less than the desired intelligence – or a
Senior Software Engineer
Hyderābād, Telangana, IndiaFebruary 2, 2025The interview process was smooth and well-structured. The interviewers were professional, friendly, and made me feel comfortable. The questions were relevant, and communication was clear. Overall, it was a great experience, and I appreciate the oppor
Software Engineer
Mumbai, Maharashtra, IndiaOctober 3, 2023The interview lasted for 20 minutes. Only the basics of Python were asked. Then, I was asked to code to find the common elements between two lists. Questions on DBMS were also asked.
