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Almost 5 years, and it was all downhill

Best Buy Mobile Lead
Former Employee
Worked at Best Buy for 6 years
August 1, 2014
Dartmouth, Massachusetts
2.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros

Great vendor relationship, great friends outside of work.

Cons

Very bad communication stream. Will hire just about anyone that can pass a drug test and only that test. I have worked at 3 stores and management is all over the place. There is no personal rewards system, only store bonuses. There is no real training. Online training is a joke. Some of the people I worked with are great people but awful at their jobs. Very understaffed, and management takes 6 months to hire people.

Advice to Management

Hire people on a trial basis. Pay people more so they can make this a real job and not a temporary job. You can't expect someone to know about 3000+ items and only pay them $9-13 an hour.

People love the Apple Store because they sell 4 items (iPhone, iPad, and Macs). They get paid more and have a specialized area. You can't expect someone that has been selling cellphones for 3 years to sell appliances or an SLR camera.

Management is always selling people on everything, only to make Best Buy and that employee look like a fool. The customer most likely knows more about that item because they have been planning on buying it.

I could go on and on. At one point, I really liked this job, but it just wore me down, and management at my last store was awful. I like what the CEO is trying to do, but people below him are ruining the company.

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