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Good culture undermined by unstable leadership and wasteful practices

QA (Quality Assurance) Lead
Former Employee
Worked at Block for 2 years
April 1, 2026
Denver, CO
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

The culture was good at the time.

Cons

During my tenure, I experienced changes in leadership 5x. The lack of consistency and visibility into day-to-day operations truly showed. There was also a lack of true understanding of risk mitigation experience, and this truly hurt the customer experience. There was no accountability for the leadership that was running the area. There was tremendous waste of money seen several times, such as department trainings not attended by the entire group and having to catch everyone up on the changes anyway, and company parties. There were frequent layoffs even after the company supposedly did a thorough process to get job reqs approved.

Advice to Management

None as it won't be listened to

Additional Ratings

Work/Life Balance
3.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
3.0
Compensation and Benefits
3.0
Senior Management
1.0

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