Pros: Big company and remote work seemed to be the best.

Cons: I had five managers in the two years I was there. It wasn't really helpful to have a manager every four to six months when it came to yearly reviews.

Pros: - Very friendly and understanding coworkers. - In QA, we have a lot of meetings to share experience and feedback to help make things better and easier for every team member and customers. - Supports team members in their talents and areas of interest and growth/potential. - Management will do their best for you as often as they can in most circumstances. - Flexible work-life, independence, great for introverts to still be connected and pivotal to the workings of Chewy. - WFH is so nice! - Health, eye, and dental insurance plans are pretty good. - I worked very hard for a long time to get to this higher position and am very grateful to everyone who helped me get here. It's a lot comfier of a position than being a regular CSR, which feels good on my end, but I know it sucks for everyone else still in that starting position.

Cons: - Worked at the company as a CSR for 3-4 years before being promoted to manager, then moved to QA. CSR work is grueling, underpaid, stressful, and makes one feel under-appreciated by what compensation they received and feeling unheard when complaints are made. - Time-off allowance has changed within the COVID years, and no one is happy with the change, but we have no power to change that ourselves. A union would probably be a good idea, to be honest. - Overall, things have shifted from "customer-first" attitudes to "let's make our shareholders happy and get as much money for the company as possible." This has shifted the tone from a pretty familial one to a rather strict, corporate one. - In my state, my salary is not enough to use as a livable wage, even at a high position like management/QA. - Manipulative language is used to try and appease team members without actually giving them what they want, e.g., more time off and better pay, clear and transparent communication, etc. - Rewarded with empty words of gratitude and 'kudos' used only to purchase Chewy-work-related goods. Pretty disappointing that these could be worth actual money, but they choose to keep limits on how you can use it to what they want you to. - HR can be difficult to work with. My COVID experience was rough, and I was nearly not paid for the full week of my being ill due to a misunderstanding on my end and unclear directions on theirs.

Pros: Culture, benefits, mission/objective

Cons: They require you to be at least a 90-minute driving distance from one of their hubs.