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Cisco

Great Wiki, Bad Management

Change Management Engineer
Current Employee
Has worked at Cisco for 2 years
September 16, 2015
Austin, Texas
2.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros
  • Co-workers are generally good people.
  • Access to a large internal wiki with a vast amount of information on various technologies.
Cons
  • Compensation is extremely low, and it takes far longer (if ever) to get a raise or promotion than suggested during the interview.
  • Management is shielded from floor-level employees and has no idea what kind of impact they have when changing processes.
  • It's a sales-oriented organization where engineers struggle to meet customer demands that the sales team agrees to just to collect commission.
  • There is no room for promotion within the department.
Advice to Management

  • Pull your head out of the sand and listen to the intelligent people you hire that actually care about giving customers a better experience and making processes more efficient.

  • Cultivate a culture within the company that is more about a better work environment, new ideas, mobility within the organization, and encourages taking on learning opportunities and attaining certifications.

  • Cultivate a management culture of customer service/customer experience above all else.

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