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It was inevitable with time!

CAE III
Former Employee
Worked at Comcast for 4 years
September 1, 2014
Fishers, Indiana
1.0
Doesn't RecommendPositive OutlookDoesn't Approve of CEO
Pros

Great benefit package with wonderful discounted cable. You learn what you're really made of, because everyday becomes a battle just to go into work.

Cons

As a CAE (Customer Account Executive), you are verbally and mentally abused by your supervisor and the customers. So-called coaching is designed to teach you how to professionally mislead the customer. You have to abandon all dignity to successfully hold a position with Comcast. After four years and a transfer to a new state, I gave up and quit. My manager was consistently refusing to provide account credits that were due to the customer. This is something that goes on frequently throughout the company. Basically, when a shady salesperson doesn't disclose the cost of install/setup, the CAE takes the call and attempts to convince the customer the charge is valid. Even if the customer demands supervisor assistance, they won't get it, and the best thing to do is disconnect the service.

Advice to Management

None. You guys know exactly what's going on, and I'm sure you condone it.

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