Great benefit package with wonderful discounted cable. You learn what you're really made of, because everyday becomes a battle just to go into work.
As a CAE (Customer Account Executive), you are verbally and mentally abused by your supervisor and the customers. So-called coaching is designed to teach you how to professionally mislead the customer. You have to abandon all dignity to successfully hold a position with Comcast. After four years and a transfer to a new state, I gave up and quit. My manager was consistently refusing to provide account credits that were due to the customer. This is something that goes on frequently throughout the company. Basically, when a shady salesperson doesn't disclose the cost of install/setup, the CAE takes the call and attempts to convince the customer the charge is valid. Even if the customer demands supervisor assistance, they won't get it, and the best thing to do is disconnect the service.
None. You guys know exactly what's going on, and I'm sure you condone it.
Applied online, contacted by recruiter, asked basic questions. Was extended an offer to meet at a group presentation. Walked out of the room individually to meet with different supervisors. Was supposed to be interviewed by two different supervisors,
Phone interview, the online screening, then an in-person interview with two supervisors/managers, then a drug test, then called back in to get the offer, meet with an HR rep, etc., etc., then training.
The first round was an online assessment, which had 86 questions and 11 sections. Three coding questions were asked, and the process was held with the mobile camera on throughout the assessment.
Applied online, contacted by recruiter, asked basic questions. Was extended an offer to meet at a group presentation. Walked out of the room individually to meet with different supervisors. Was supposed to be interviewed by two different supervisors,
Phone interview, the online screening, then an in-person interview with two supervisors/managers, then a drug test, then called back in to get the offer, meet with an HR rep, etc., etc., then training.
The first round was an online assessment, which had 86 questions and 11 sections. Three coding questions were asked, and the process was held with the mobile camera on throughout the assessment.