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CAE 3 Business Services

CAE III
Former Employee
Worked at Comcast for 2 years
June 16, 2015
Horsham, Pennsylvania
3.0
Doesn't RecommendPositive Outlook
Pros

Benefits are excellent. Various schedules are available. They were upfront about job expectations. The company was very thorough in their training for my position. It was a 2-month training time.

Cons

Constantly changing metrics.

The company was constantly asking its technical support team to increase sales numbers, in an unrealistic amount.

Pay was not very competitive, two dollars below the average.

Advice to Management

Focus less on sales for technical support. Sure, it may increase profits, but it doesn't help in the long run if you aren't taking care of your customers first. Make the pay more competitive.

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