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Better than average call center environment

CAE Repair
Current Employee
Has worked at Comcast for 4 years
May 5, 2015
Ann Arbor, Michigan
3.0
RecommendsPositive Outlook
Pros

Coworkers are friendly and professional.

New opportunities outside of customer service are frequently added.

Management is generally supportive.

Customers will provide you with positive feedback when they are satisfied.

Cons

Bureaucracy. Comcast is an enormous corporation, and many of its processes are far from streamlined. Job performance metrics are constantly changing, sometimes positively, other times in ways that boggle the mind. Internal IT and software frequently crash or are unavailable on a daily basis.

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