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Never felt more like a cog

CAE Repair
Former Employee
Worked at Comcast for 1 year
October 27, 2014
Everett, Washington
3.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Free cable and internet.

Doesn't feel like you're working for an evil company, but you do feel like a tiny little cog in a giant mega machine.

Also, full benefits: health, time off, insurance.

You make decent money in decent conditions.

So if you're desperate, it's a good enough job until you can find something better.

Cons

You're working in a call center for one of the most hated companies in the country. People call in and don't think of you as a person; you're a disembodied voice in their ear, and you are now responsible for their problem.

Your supervisor may have your back, but in the grand scheme, they don't have any pull in a mega-corporation. If you ever have an issue, HR has the final say, and to them, you're just a number.

The biggest issue working for this company is they don't know how to handle how large they are. And unless you want to continue on as a supervisor, job growth isn't much of an option.

Oh, and "sell, sell, sell" is a big mentality. People are calling you because what you originally sold them isn't working, and they want you to sell to people on top of that.

It can be a very frustrating environment, and not everyone has the mentality to handle working in a call center, let alone a call center for Comcast.

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