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Great Pay, Tough Customers

CAE Repair
Former Employee
Worked at Comcast for 4 years
January 13, 2021
Newark, Delaware
3.0
RecommendsNeutral OutlookNo CEO Opinion
Pros

Great pay and super great benefits, as well as chances to move into other departments.

Cons

Consistently being on the phones, dealing with irate, rude, sexist, and racist customers. You need to hit all metrics, or job security is on the line. It's difficult to get days off. Holidays need to be worked, and you must work at least one weekend day. It's difficult to have time off the phones unless it's permitted in your schedule.

Advice to Management

Please allow more time off the phones.

Allow those who want to not work weekends to have an option to work Monday-Friday.

Additional Ratings

Work/Life Balance
1.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
3.0
Compensation and Benefits
4.0
Senior Management
2.0

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