Can be interesting and challenging jobs.
The industry is extremely competitive and is constantly changing, daily. However, the company wants front-line employees, that have first customer contact, to do more and more in less and less time while constantly removing and restricting access to benefits that the company supplies. This creates a very stressful environment, affecting employees' mental as well as physical health, with low financial compensation.
There is a revolving door mentality in management. There is no job security.
From the day that job training is completed, there is the constant threat of termination, even for washroom usage. Stress comes not only from management but customers as well, who constantly complain about the company's business practices.
Employees can't even make plans with family because of the system set in place for scheduled time off. In most cases, you don't know until the day of whether requested time off was approved or not.
Employees are required on every call to promote and sell additional products and services to customers, but the company keeps changing the employee commission structure so employees are required to sell more and more with less and less commission compensation.
Remove the stress and compensate employees with decent living wages, in addition to competition incentives, instead of unhealthy food and snacks.
Pretty intensive. Had a phone interview, took assessment tests remotely, then was called for a face-to-face interview. There were 40 others in the room and I was asked individually different scenarios and how I would handle them. Had a 30-minute brea
Online test dealing with working a basic computer system, answering calls.
Applied online and took a test the next day online. It took 3 weeks to get the background and drug test sent to me.
Pretty intensive. Had a phone interview, took assessment tests remotely, then was called for a face-to-face interview. There were 40 others in the room and I was asked individually different scenarios and how I would handle them. Had a 30-minute brea
Online test dealing with working a basic computer system, answering calls.
Applied online and took a test the next day online. It took 3 weeks to get the background and drug test sent to me.