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Favoritism Hurts Potential

CAE
Former Employee
Worked at Comcast for 4 years
March 29, 2018
Wilmington, Delaware
3.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros

Benefits are decent.

I worked in a relaxed department.

Most supervisors are there for employees.

Cons

FAVORITISM

Management picks the same people over and over again to do special projects, ignoring those who have potential. Management will take favoritism to such a degree that they waive UAPs for agent(s) so they can participate in leadership programs.

If you want to move up, you have to kiss some butt.

Most customers are nasty. They want everything for free.

Commission on sales is capped and really discourages agents from wanting to upsell to customers. Agents who are never on the phone (favoritism again) tend to get the better numbers since they take so few calls.

Advice to Management

Remember there are other employees besides your pets.

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