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Sales is the Goal

Cloud Desk Agent
Former Employee
Worked at Comcast for 1 year
April 11, 2016
Philadelphia, Pennsylvania
2.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros

Meet some really intelligent people who are career-focused and serious about success.

Get a great discount on Comcast residential services for your home.

If you are a sales professional, Comcast will invest a lot of time in training its new hires so they are prepared.

Cons
  • Misleading about your actual role as an employee.
  • Cares about sales over customer happiness and satisfaction.
  • Has unreasonable expectations regarding metrics and team goals.
  • Management will micro-manage everything employees do, believing it's the only way to keep everyone motivated.
  • Won't allow employees to get promoted for a year; it used to be six months.
  • Will state one salary or pay rate over the phone and then put something different in the offer letter, completely denying the verbal amount. If you try to dispute it, they will retaliate with office politics and likely not keep you after the 90-day probationary period.
  • Allows co-workers to make ridiculous complaints about each other to HR instead of getting to the root of the issues.
Advice to Management
  • Put your HR staff through extensive training because they are so unprofessional and petty.

  • While Comcast is in business to make money, you can't forget that your most important aspect of the business is your internal customer: your employees. If you constantly make them unhappy and stressed with your unrealistic expectations, that negative energy will flow to your external customers, which is why your customer service is known for being poor.

  • Don't hire someone based on a certain set of skills that they have, and then don't allow them to exercise those skills in their daily job.

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