Comcast

Always on the cutting edge of technology, Comcast has a strong leadership role within the CATV community.

Also, the company is willing to help those who wish to further their college career through the employee assistance program.

Pay is not always aligned with skill set. Customer service is definitely the weak link in the chain. Departments are too separate. Individuals have to go up several levels to get to a common manager, and it is hard to get different departments to "play nice" together. Also, there are very few local managers, so there are not as many people who have the personal connectivity to the community.

Treat the employees fairly and compensate them for the job done or for the skill set required to do the job.

Put more emphasis on building a true customer service mindset in our call centers and ensure that those interacting with our customers can speak English clearly and communicate effectively.