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The Services arm is just hot air with no actual projects or work

Enterprise Architect
Current Employee
Has worked at Dell for 2 years
June 15, 2015
Dallas, Texas
1.0
Doesn't Recommend
Pros

Dell Services is an organization inside of Dell.

It is an attempt by Dell to emulate a hardware + services model of HP and IBM.

They are well funded and supported by a well-established brand.

Cons

There are massive hierarchies and absolutely no projects. People just sit and make PPTs all the time.

Massive hierarchies ensure that there is 200% bureaucracy for every small thing, and nothing ever gets done.

In the organization, for every 1 person who works, there are 10 "coat wearing" executives who just steal PPTs and present them.

Other than hot air, the organization produces nothing.

Advice to Management

It's time for a bottoms-up reorganization in the Services Division because it's simply wasting money.

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