Administrator of Customer/ Social Listening Platform for NPS feedback
Administrator of Customer/ Social Listening Platform for NPS feedback
Good support from manager and team. Flexibility in role. Shared visibility to leadership. Work-life balance.
Not clear processes are set.
Role requires more resources (too much for one person to manage).
Alignment issues in supporting the entire company.
Need for standardization within the CCO organization.
Structure change makes it difficult to understand the direction of the BU.
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