Tech support is all about internal statistics
Tech support is all about internal statistics
Good benefits. Ok salary. A lot of positions have been made fully remote.
The overall focus on internal statistics in tech support is overwhelming and distracting. It causes techs and engineers to waste time playing the stats instead of getting to do their job or upskill.
Although, anyone who becomes skilled above average in a technical position will probably leave sooner rather than later, as there is too much company politics in the way of progression.
Reduce the number of middle management people. Most of them aren't manager material anyway and aren't capable of doing anything besides keeping track of stats and hounding anyone who doesn't conform.
A majority of them also have no idea what the techs are actually good or bad at, as they themselves have decided to not learn anything besides a bit of Excel.
Putting in more stats to measure more things is not the answer to fixing anything.
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Storage Engineer
I went through a recruiter who scheduled the phone interview. It took approximately 30 minutes, with three engineers from the team on the call. The questions were mostly technical and not much else. It was difficult to understand some of the question
Storage Engineer
I gave my resume at a career fair in February 2020 and got a follow-up interview on-site the next day. I then had two more interviews with Software Engineers that were technical. The last interview was to be with a manager, but that was cancelled wh
Storage Engineer
Technical interview after a short phone call. They moved the interview three times before we finally conducted it. The technical interview was with three people. The interviewer was a bit gruff, and they never called back.
Storage Engineer
Austin, Texas, United StatesMay 1, 2013I went through a recruiter who scheduled the phone interview. It took approximately 30 minutes, with three engineers from the team on the call. The questions were mostly technical and not much else. It was difficult to understand some of the question
Storage Engineer
Seattle, Washington, United StatesFebruary 1, 2020I gave my resume at a career fair in February 2020 and got a follow-up interview on-site the next day. I then had two more interviews with Software Engineers that were technical. The last interview was to be with a manager, but that was cancelled wh
Storage Engineer
Tel Aviv-Yafo, IsraelNovember 1, 2020Technical interview after a short phone call. They moved the interview three times before we finally conducted it. The technical interview was with three people. The interviewer was a bit gruff, and they never called back.
