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Good Team, Bad Management

Storage Support
Former Employee
Worked at Dell for 20 years
December 20, 2012
Dublin, Dublin
3.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros

Good teammates allow you to educate yourself. They will pay for certifications if you pass.

Cons

Management cliqued and out of touch with your job. Statistics oriented makes it hard to fix a customer's issue as you need to meet the numbers (micromanaged).

This causes a "pass" mentality instead of a "fix" mentality to keep the customer from calling back. Career track in support is limited, making it hard to move to another department or position if you are not on good terms with managers. It's like they have their own little "Irish management Mafia."

Although reported that pay is comparable to similar positions out there, it is NOT. (Underpaid).

Advice to Management

LISTEN

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