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Business is short-sighted and devotes insufficient resources to developing a robust, maintainable product

Operations Engineer
Current Employee
Has worked at eBay for less than 1 year
June 5, 2010
San Jose, California
4.0
No CEO Opinion
Pros

Usually great communication between different teams within operations, much better than a few years ago.

Flexible hours; most employees are allowed to WFH 1+ days a week.

Cons

Senior management rarely present, shows almost no concern for rank-and-file workers or their projects.

Product development doesn't understand operations very well. When enhancements are requested, PD will commit to delivering them, then never follow through. All PD work is purely business-driven. This is understandable for a startup, but not for an established company of this size. It is only by pure luck that we haven't suffered more outages as a result of PD's and Business not spending more time on implementing best practices in regard to the maintainability of PD's products.

QA is also chronically underfunded.

Advice to Management

Listen to Operations. Fund QA.

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