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Sad to watch the decline

Quality Manager
Current Employee
Has worked at Epic Systems for 20 years
October 21, 2021
2.0
Doesn't RecommendPositive OutlookDoesn't Approve of CEO
Pros
  • Work that is often interesting and objectively purposeful to society.
  • Wonderful coworkers: smart, funny, and trustworthy.
  • Decent compensation and amazing health insurance.
Cons
  • Career growth: The quality management (actually just quality assurance) role used to be a lot more dynamic. Now, if you aren't a team lead, good luck getting any opportunities to make a difference outside of your immediate team. Any type of cross-application project management or process improvement is given to team leads. With the company remaining a "flat structure," this just means there is absolutely no career growth for tenured QAers who aren't interested in people management.

  • Role value: The CEO of the company does not understand what QA and tech communications roles do, and she resents these roles due to previous class action lawsuits initiated by former employees. The technical communications division was basically gutted last fall, and most documentation responsibilities are now assigned to QA. QA is inefficient and bad at these tasks, but in a company where efficiency is revered, this decision remains because upper management refuses to understand the intricacies of each role's tasks.

  • Culture: Upper management is out of touch. The culture they tout is one that made them successful when they were a startup, but it is not a reflection of reality anymore. There is never a need for "all hands on deck" in a company of 11,000 people. Very few of us have a voice. Even those that have the ear of Judy are ultimately ignored because it's a "mother knows best" mentality that all of upper management share. The culture they wish to preserve leaves a bad taste in employees' mouths.

Advice to Management

Remember that "Life at Epic" survey you were going to send out after you made us all come back to campus?

Why don't you send that out so that I can share my advice with you that way instead of on Glassdoor?

Additional Ratings

Work/Life Balance
4.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
2.0
Career Opportunities
1.0
Compensation and Benefits
4.0
Senior Management
1.0

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