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TAC Engineer 1

TAC Engineer
Former Employee
Worked at Fortinet for 2 years
November 15, 2017
Bengaluru, Karnataka
2.0
Doesn't RecommendNegative OutlookApproves of CEO
Pros

Good product and a lot of features in the device to learn.

Cons

It is not a tech center; it is a call center. You have to take calls for 8 hours continuously. They have unwritten rules prescribed by incompetent managers who don't understand the pain of an engineer. The system is poor, which doesn't follow standard CSAT procedures, and there are low-efficiency engineers in Tier 2.

Advice to Management

Please change the system of generating CSAT and IR procedures.

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