The end-to-end process took nearly 3 months.

First step was a phone screening with HR to gather information to pass along to the hiring manager/team.

Second step was a phone interview with a subject matter expert where they asked several standard HR behavior questions (situational), followed up with some background/experience questions.

The final step was a 3-hour on-site interview with a different subject matter expert and the hiring manager where they, once again, asked several standard HR behavior questions and talked in more detail about the position, my background, and interests, etc.

How would you handle a user or group who is against using IT standard software?