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Good, talented people, but management needs to understand the customer

Senior Project Engineer
Former Employee
Worked at General Motors for less than 1 year
November 29, 2010
Warren, Michigan
4.0
No CEO Opinion
Pros

General Motors truly has limitless resources. They have enough intelligent, committed people that they can build a world-class vehicle with the proper leadership (Corvette, Cadillac CTS are two examples).

Cons

Upper management does not understand the customer experience, and customers want reliable, dependable, world-class vehicles. Too many of their vehicles are mediocre or just better than their last model.

Advice to Management

Focus on the product and the customer experience. Excel in these, and your reputation will improve.

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