Gusto

• Incredible peers
• Great health insurance and other benefits

• Leadership (within Full-stack team) is all talk with support and facilitation. Little to no real action will come from their words.

• Pay is not reasonable for the amount of stress and responsibility put on the employees (especially to live and save in cities like Denver and San Francisco).

• The "People Team" or HR are inexperienced and lack the skills to support. Their actions cause serious repercussions to the lives of the employees.

• This job is stressful, draining, and emotionally taxing. Little to no control over your day, constant work with frustrated customers, and a push to meet metrics (quantity over quality).

• "Unlimited time-off" is not accurate at all, and it is very difficult to be approved for PTO.

• Higher leadership turns a blind eye to the situation with Customer Service teams.

Please give more support to CX , turn the focus from quantity to quality, stop stop stop trying to grow and focus back on the foundation. Remove benefits integration from the platform