Hewlett Packard Enterprise

A large company offers a big support network. You'll always have someone to go to if there's something you don't know yourself.

There are lots of career opportunities if you play your cards right.

Best-in-class products.

• Large company: Some people could easily feel like a small piece in a very large puzzle. It can be disheartening, depending on your personality. By all means, if you want to be that average guy/girl who wants a 9-5 job and average pay, this could be the perfect place for you.

• Upper management has no appreciation for customer service, not even in the higher levels L2/L3 (Bangalore and Houston). They are severely underpaid and overworked, and when you work there, you basically feel like a liability to upper management. Of course, you get the occasional suit visiting your center, saying how important you are, but at the end of the day, salaries offered are well below industry average.

• Salary levels are below industry average. Some managers will often cite, "You can feel lucky you get to work with the products in the business."

• Staffing models are broken. In my center, they only hired the bare minimum to just about keep up with the incoming volume of calls and cases, if we were fully staffed. Thing is, we are all human. People get sick, need holidays, need training. So if you work in CSC, you can expect to have to work your ass off every single day. This constantly sets off a bad chain of events as people call in sick because of a stressful job environment. That also leaves the remaining people who actually work with an even higher workload.

• If someone is performing extremely badly, like not technically fit for his/her job and not doing much and has a very bad attitude, management will do little or nothing about it.

• Raise the average salary for workers in CSC. This will attract better talent and more motivated workers.
• Change your staffing models. They don't work.
• Train your managers to handle difficult situations like when employees start to underperform or call in sick twice every week.