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Used to be an excellent company to work for. Now, employees are nothing more than "resources"

Advisory Software Engineer
Current Employee
Has worked at IBM for 20 years
August 22, 2012
Durham, North Carolina
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Excellent work-life balance. Salaries are competitive.

Cons

This is NOT an engineering-led company. Nearly all executives come out of marketing and sales. Nothing is more important than meeting short-term sales numbers.

Cost-cutting has gotten completely out-of-hand. You have to pay for coffee. Buildings are dingy (half of the lightbulbs are burnt out). Often, you have to purchase your own hardware out-of-pocket.

IBM is committed to being as profitable as possible. This means replacing their US workforce with workers in BRIC countries making 80% less. They've already reduced their US workers by about half, and have no plans on stopping. If I were a software developer 35 years or older, I would fully expect to be laid off in the next 2-3 years. The atmosphere is that the executives view employees (and low-level managers) as nothing more than faceless "resources" that can be replaced with cheaper alternatives. Many important senior-level software developers have already left, leaving knowledge gaps all over the place.

IBM feels like a company on the decline. They're pulling no stops to appear as profitable as possible, but mortgaging the company's reputation to do so. They're staying alive by cannibalizing other companies.

Employee morale is down-right awful. Management knows this, since I haven't seen an employee satisfaction survey in many years. I get the impression that executives are trying to make the atmosphere as unpleasant as possible to make their U.S. workers leave on their own so that they don't have to pay them severance packages.

Advice to Management

In general, low and mid-level management at IBM is good. However, they're pretty much powerless against the whims of the executives who seem to be only interested in short-term profits and care nothing about employee morale or customer satisfaction.

Advice to executives:

  • Employees are people too.
  • Try treating us with respect.
  • Be honest with us.
  • Don't try to fool us with your fancy marketing-speak, like trying to convince us that replacing pensions with 401k was better for us, or that they're "resource actions" instead of "layoffs." That's just insulting our intelligence.

Also, the IBM brand is being seriously tarnished right now, and IBM is getting a bad reputation in the eyes of our customers. IBM is not the unsinkable ship that you think it is.

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