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Employees are just customers

Software Engineer
Former Employee
Worked at IBM for 2 years
October 25, 2013
Littleton, Massachusetts
2.0
Doesn't RecommendNo CEO Opinion
Pros

You can do anything you want since no one is really paying attention.

Want a pen? No 'supply cabinet'; order a gross of them online.

Want a tech book? Order it from B&N online. Order three.

Cons

There are no infrastructure personnel; all are contractors, usually in call centers. Tech support problem in Massachusetts? Call the call center in India. HR question? The same call center, but it's redirected to a call center in North Carolina staffed by Fidelity contractors. No answers, no help, no one cares.

Advice to Management

Employees are people, not just cost centers. Treat them with respect. The current path to profits is not across the backs of the remaining workers.

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