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Great place to start, not stay

CSS
Former Employee
Worked at Indeed for 2 years
April 18, 2019
New York, New York
2.0
Doesn't RecommendNo CEO Opinion
Pros

Overall, there are a few great things about working at Indeed.

Perks:

  • Unlimited PTO
  • WFH, depending on the department
  • The people (mostly) and culture are great
  • Flexibility, depending on department and manager
  • Flexibility to do work on things outside your primary day-to-day
  • Free snacks, breakfast, and weekly lunch
  • Nice office space

Other Pros:

  • Top in their space: HR Tech/Recruitment Advertising
  • A great brand to have on your resume
Cons

While those perks and pros are great, there are many cons.

Cons:

  • Guess what? Indeed is nowhere near the only company that has all the perks I mentioned above. These are standard perks across the tech industry, for companies small or big, in order for them to stay competitive.

  • Out of about 50 interviews I have done in the past few years, speaking with others in tech, researching, etc., typically the perks are the same or even better than what's offered at Indeed.

  • Oh, but guess what? Perks are the same or better, but that's with more pay as well.

  • Sales & CS workers here are churning faster than butter. Countless people are unhappy and looking for a new gig.

  • They are growing, which is great, but too quickly at that. As a result, the quality of the people they hire is getting worse and worse.

  • Management is good and bad, of course, it depends on the person. However, overall, when they promote people, they make an extremely long process, just as long as making an external hire, and you have to compete with tons of your fellow co-workers. More often than not, they pick the less qualified person because, hey, at least we're buds.

  • The CS department has become a joke. The pay is laughable compared to other companies, even though, as a business, they make a ton of $$$. I've seen companies that make way less and pay better. They are treated like dirt compared to people in other departments. All they give you is silly stuff that doesn't matter: a clap, words of encouragement, a pat on the back. These things don't pay my bills. This is a major department in a major company, not an elementary school gym class. Not to mention, they will basically hire anyone with a brain nowadays.

  • Indeed's rating is trending down. I wonder why. They used to be above a 4-star rating, but as you can see, they are going downhill. For a company that preaches employee branding, this is not a good sign.

  • Did I mention... pay? Their pay is less than competitive, especially in the Client Success department.

Advice to job seekers: If you choose Indeed, do your 1 year like me and upgrade to a better company. While I'm sure there are way worse places to work, this place is certainly not the best as they want you to believe. Don't drink the Kool-Aid.

Advice to Management

You're not a frat and a 10-person company, stop acting like it. Treat your CS department better; they are among the front line, like the salespeople. How do you expect your workers to preach to other HR people? Improve your branding. Treat your employees better when you do not already do this yourself.

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