1. A phone call from HR asking for brief information about you.

2. If chosen, you'll receive a phone call asking for your presence at a face-to-face interview. This will be a 4-hour interview with 4 different managers. Each manager will try to determine if they want to hire you. You will be asked how to solve various problems arising from different types of incidents, from system fraud to human-related issues.

3. Offer stage: accept or reject. They may call you and email your offer, requesting your answer within a couple of days, depending on their urgency.

Mainly behavioural questions, as this position requires numerous skills, including communication, time management, requirements analysis, and problem specification.