Applications Support Engineer Interview Experience - Atlanta, Georgia
February 1, 2015
Positive ExperienceGot Offer
Process
I had a 20-minute phone interview that was behavioral. It was pretty casual. The questions I was asked were standard and can be found on Glassdoor. At the end of the interview, she asked when I was free to set up a technical interview and whether I wanted to be tested for Computer Science or Engineering. I am currently preparing for the technical interview, which I've been told will be a one-hour-long phone interview.
Questions
Why are you interested in this position?
How do you manage your time when you have multiple responsibilities?
Have you ever been in a conflict situation? How did you resolve it?
Explain any project in a non-technical manner.
She also asked about my immigration status and cumulative GPA.
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Interview Statistics
The following metrics were computed from 5 interview experiences for the MathWorks Applications Support Engineer role in Atlanta, Georgia.
Success Rate
20%
Pass Rate
MathWorks's interview process for their Applications Support Engineer roles in Atlanta, Georgia is very selective, failing most engineers who go through it.
Experience Rating
Positive100%
Neutral0%
Negative0%
Candidates reported having very good feelings for MathWorks's Applications Support Engineer interview process in Atlanta, Georgia.
MathWorks Work Experiences
5.0
Excellent place to work
Applications Support Engineer • Current Employee
Cambridge, England, United Kingdom
September 24, 2014
Pros: Great co-workers from various technical backgrounds.
Relaxed atmosphere.
Neat offices.
Opportunities to evolve your technical skills.
Company values are followed.
Flexible time-off policy.
You feel respected.
Cons: Not a very competitive salary.
Work/life balance can be an issue.
3.0
Engineering Development Group
Applications Support Engineer • Former Employee
Natick, Massachusetts, United States
October 13, 2020
Pros: MathWorkers are friendly people and outstanding engineers.
You will learn a lot working here, and many of your coworkers will become friends.
Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall.
In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process.
Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time.
When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates.
Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule.
EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.
5.0
Great Learning Experience
Applications Support Engineer • Former Employee
Cambridge, England, United Kingdom
November 26, 2018
Pros: Plenty of opportunity to explore Engineering and Maths with two-week spells in different departments.
Really intelligent people, good atmosphere, and very diverse staff.
Cons: Steep learning curve; the internship setup was still in its infancy.
- 5.0Excellent place to workApplications Support Engineer • Current EmployeeCambridge, England, United KingdomSeptember 24, 2014Pros: Great co-workers from various technical backgrounds. Relaxed atmosphere. Neat offices. Opportunities to evolve your technical skills. Company values are followed. Flexible time-off policy. You feel respected.Cons: Not a very competitive salary. Work/life balance can be an issue.
- 3.0Engineering Development GroupApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesOctober 13, 2020Pros: MathWorkers are friendly people and outstanding engineers. You will learn a lot working here, and many of your coworkers will become friends.Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process. Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time. When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.
- 5.0Great Learning ExperienceApplications Support Engineer • Former EmployeeCambridge, England, United KingdomNovember 26, 2018Pros: Plenty of opportunity to explore Engineering and Maths with two-week spells in different departments. Really intelligent people, good atmosphere, and very diverse staff.Cons: Steep learning curve; the internship setup was still in its infancy.
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