Applications Support Engineer Interview Experience - Natick, Massachusetts
Process
I applied online and, after several weeks, was contacted by HR for an initial phone interview. They asked basic questions, such as my knowledge of the job and my reasons for wanting it.
After that, I was sent a HackerRank assessment. The questions were easy and required me to choose two languages to code in.
Following the HackerRank, I was contacted for an initial technical phone interview, which was mostly conducted by recent Application Support Engineers at Mathworks. It was an average-level interview with coding and conceptual questions on the two chosen languages, as well as math and design-related questions (based on the topics I selected).
Then, I was invited for an onsite interview. This included a repeat of the technical phone interview, along with two HR rounds. There was also a "lunch" with two senior engineers, which, I later learned, was indirectly an interview.
Everything went well, and I felt confident, but I did not receive an offer. I asked for feedback but received no response.
Questions
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Interview Statistics
The following metrics were computed from 170 interview experiences for the MathWorks Applications Support Engineer role in Natick, Massachusetts.
Success Rate
MathWorks's interview process for their Applications Support Engineer roles in Natick, Massachusetts is very selective, failing most engineers who go through it.
Experience Rating
Candidates reported having very good feelings for MathWorks's Applications Support Engineer interview process in Natick, Massachusetts.
MathWorks Work Experiences
- 3.0Engineering Development GroupApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesOctober 13, 2020Pros: MathWorkers are friendly people and outstanding engineers. You will learn a lot working here, and many of your coworkers will become friends.Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process. Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time. When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.
- 4.0Great learning opportunities. Smart people, great work environmentApplications Support Engineer • Current EmployeeNatick, Massachusetts, United StatesFebruary 14, 2014Pros: Flexibility to move between departments. Good balance between personal and professional life. Regular company outings. Tons of free food opportunities.Cons: No work from home policy, inflexible work hours, very process oriented.
- 3.0Spent a summer hereApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesApril 25, 2014Pros: A good place to learn a product used heavily in the scientific industry.Cons: Compensation is a bit lacking.
MathWorks Interview Questions
