Process
The first step is the online application, which is followed by a video interview. The video interview was non-technical and consisted of 5 questions. The whole procedure took 20 minutes.
The following questions were asked:
- Why does this position interest you?
- What about your experiences makes you a good fit for this position?
- Give an example of how you tackled multiple responsibilities.
- Are you eligible to work in the US without restrictions? Do you need sponsorship now or in the future? Are you on a student visa now? When will your OPT start?
- What is your cumulative GPA?
Questions
- Why does this position interest you?
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Interview Statistics
The following metrics were computed from 957 interview experiences for the MathWorks Applications Support Engineer role in United States.
Success Rate
14%
Pass Rate
MathWorks's interview process for their Applications Support Engineer roles in the United States is extremely selective, failing the vast majority of engineers.
Experience Rating
Positive47%
Neutral44%
Negative9%
Candidates reported having very good feelings for MathWorks's Applications Support Engineer interview process in United States.
MathWorks Work Experiences
3.0
Friendly, Smart People, Low Pay
Applications Support Engineer • Former Employee
Natick, Massachusetts, United States
September 2, 2013
Pros: Peaceful area and friendly environs.
Smart people who really know their stuff.
Free cookies on Friday and free breakfast on Wednesday.
Cons: Managers focus way too much on the so-called company culture and the "MW way" of doing things. What really matters is not given enough importance.
Low salary.
3.0
Engineering Development Group
Applications Support Engineer • Former Employee
Natick, Massachusetts, United States
October 13, 2020
Pros: MathWorkers are friendly people and outstanding engineers.
You will learn a lot working here, and many of your coworkers will become friends.
Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall.
In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process.
Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time.
When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates.
Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule.
EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.
3.0
A good place to work
Applications Support Engineer • Current Employee
Boston, Massachusetts, United States
January 23, 2014
Pros: New ideas and concepts are being worked on.
Cons: The hiring process isn't that good.
- 3.0Friendly, Smart People, Low PayApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesSeptember 2, 2013Pros: Peaceful area and friendly environs. Smart people who really know their stuff. Free cookies on Friday and free breakfast on Wednesday.Cons: Managers focus way too much on the so-called company culture and the "MW way" of doing things. What really matters is not given enough importance. Low salary.
- 3.0Engineering Development GroupApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesOctober 13, 2020Pros: MathWorkers are friendly people and outstanding engineers. You will learn a lot working here, and many of your coworkers will become friends.Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process. Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time. When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.
- 3.0A good place to workApplications Support Engineer • Current EmployeeBoston, Massachusetts, United StatesJanuary 23, 2014Pros: New ideas and concepts are being worked on.Cons: The hiring process isn't that good.
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