Pros: The Engineering Development Group is a special team at MathWorks with the following job role: There are two aspects to the job role: 1. Provide Technical Support to Customers 2. Work on internal projects **Technical Support:** You will be working on challenging technical issues with customers. The queries from customers will not be trivial, as they would have googled and read documentation thoroughly before contacting Technical Support. This role demands you to be proficient in multiple domains. For example, to understand a problem in "machine learning," one needs to understand the theory and also how the customer is coding it. I have worked at other companies previously, and it is very rare that an engineer will interact with customers directly. In most other companies, one will be shielded within a development team, without knowing where or how one's code is being used. This role provides an opportunity to improve your technical skills, communication skills, and leadership qualities. **Work on internal projects:** Application Support Engineers can choose to work in any of the following areas: * Software development team * Application Engineering * User Experience Engineering * Quality Engineering Depending on your interest, you can switch teams after completing projects. This offers high flexibility in exploring areas you desire. These two roles will be on two-week shifts. **After EDG:** Once the ASEs become experts in a certain area, they will be transferred to that product team as a developer, QE, or Application Engineer, depending on the ASEs' interest. **About learning:** MathWorks encourages its employees to engage in constant learning. There is dedicated time allotted to read books and discuss concepts with the team. There will be ample training available to ramp up on products and technology. Engineers will travel to the US headquarters after joining to learn about the company's culture and processes. **About the office environment:** There is a good cafeteria with free beverages, tea, coffee, and fruits. Enjoy free breakfast on Wednesday mornings and free snacks on Friday evenings.

Cons: Nothing major. Work from home is not encouraged, as the work demands a collaborative environment.

Pros: MathWorkers are friendly people and outstanding engineers. You will learn a lot working here, and many of your coworkers will become friends.

Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process. Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time. When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.

Pros: 1. Core values - The company has core values that resonate with mine. This is a company where core values are not just a poster but something that you can see everywhere. Check the list on the company website. 2. People - great, genius people around, always ready to share. 3. Products - The products are what makes this place awesome. Knowing that we make a difference in pushing the boundaries of human knowledge.

Cons: Slightly more cautious than what I like, but since that ensures profitability, I am okay.