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Not as advertised

Applications Support Engineer
Former Employee
Worked at MathWorks for 1 year
February 25, 2015
Natick, Massachusetts
1.0
Doesn't RecommendPositive Outlook
Pros

Work with smart people.

Challenging, exciting work that varies day to day.

Many opportunities to get "training".

You do not have to decide on a career until after you work here for a while, so there is flexibility.

Career opportunities, though not as many as advertised during the hiring process, they are still there.

Cons

Management for the "Engineering Development Group" should not be managing a development group.

They are basically technical support managers, and generally good at that, but do not have any clear mandate to focus at all on the non-support side of this group.

This is clear as they continually make decisions that sacrifice engineers' long-term career development at MathWorks for short-term technical support goals.

The work culture of the Engineering Development Group is not in line with the principles and values of the rest of the company.

The dual demand for our time, coupled with homework assignments (yes, there is homework in EDG), routinely makes working after work hours or on the weekends necessary.

The common complaint for this position is simply that the 50/50 support/project time split, which is repeated all throughout the hiring process and at career fairs, is simply not true. 70/30 is more accurate.

Advice to Management

Do not let technical support managers be in charge of your talent development group. The overall result is to turn away talented employees just as they are entering the organization.

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