Microsoft

I felt very looked after during COVID. My manager was very supportive when I had my baby.

Being inside the big machine and seeing the technology is great.

Strong commitment to wokeness - I learned a heap about neurodiversity, LGBTQIA+, and other things that I now know are important. Amazing internal tooling and communities.

Standards of Business Conduct is worth watching from the start.

Our business unit, customer success, was cut to pieces, and the uncertainty was extremely demoralizing, waiting to see if you got fired. Org change was always handled poorly. Customers were often told before us about new products or changes in broadcast media, and this made it extremely stressful to deal with customers without information. Our role would change every year, and it rarely matched how our market worked for sales. What our sales process was would change every year, and it was extremely disorganized. Despite it slowly changing, being in the product group meant moving to the US. There were very limited product group opportunities in Australia.

Commit to the customer success function as a technical sales enabler and support function, and don't gate expertise behind paid engagements.