I applied through a recruiter. The process took 3 weeks.

I was genuinely excited to interview with Monzo given their strong public emphasis on transparency, culture, and people-first values. Unfortunately, my experience didn't reflect what they preach. The Team & Org Management interview was handled quite poorly. The interviewer joined the call three minutes late without acknowledging or apologising for it. Throughout the session, he seemed disinterested, hardly smiled, and came across as impatient. Most of the questions focused on managing managers — which felt misaligned since the role was clearly for an Engineering Manager and not a Senior EM. It left me feeling that the interviewer hadn't really reviewed my background or tailored the discussion appropriately.

While the Talent Acquisition partner had initially been very engaged, the communication completely stopped after I completed all rounds. Despite my follow-up emails a week later, the only reply I eventually received was a one-line note stating that I wasn't successful and that detailed feedback would follow. It's now been four months, and I've never received any feedback. At this point, I no longer care, as I've since received and accepted a better offer elsewhere — but the lack of courtesy still speaks volumes. Overall, I sensed a subtle arrogance in parts of the process — as if being at Monzo itself justified unprofessional behaviour. The experience gave off a "we're like a FAANG" vibe without actually living up to that level of excellence or empathy. It's disappointing because the culture they demand from candidates wasn't reflected in some of their own interviewers.

How would you manage an underperformer?