I applied online. The process took 3 weeks.

Corporate, hurried, and sterile - a very disappointing experience with an extremely disinterested interviewer. It was not what you'd expect when interviewing with a digital company, especially one with the reputation that Monzo has of being friendly and encouraging of its staff. I applied via the website and heard back within a week. I was contacted by one of the Engineering Managers and was told that I would be interviewed by someone within the next couple of weeks via webchat. I offered up dates of availability over the next 2 weeks, and a date at the end of the two-week period was eventually chosen.

On the day, the interviewer was 5-10 mins late, and it turned out to be the Engineering Manager who originally contacted me. His first question was, "Are you expecting an interview or did you just want to know something about the company?" This put me off guard immediately - I, of course, was expecting an interview. In hindsight, I can only assume that someone else was supposed to do the interview and he was dropped in it at the last moment, but he didn't at any point say this. He then proceeded to turn his camera off due to a connection issue. The rest of the interview was conducted with his camera off and mine on.

The interview questions were typical straightforward corporate management questions, mainly revolving around the setting of goals for staff members. None of the questions, nor the disinterested attitude of the interviewer, seemed to back up the description on the website of them looking for empathetic managers. After 3 or 4 questions (around 20 mins) I was told that the interview was now going to come to an end due to the meeting room being booked. I was given very little time to have any questions answered, and I left the interview extremely disappointed in the way it had been conducted. I was expecting a friendlier digital agency-style face-to-face interview, and what I received was a hurried corporate questionnaire read by a disinterested voice behind a black screen.

Bizarrely, the same Engineering Manager then contacted me the next day with an email that referred to himself in the third person - "the interviewer really enjoyed talking to you but didn't see a strong match between your experience and our current needs". It was a stock response that he didn't even bother to edit. It was extremely disappointing and not what I would have expected from such a supposedly great company.

Have you ever had to let someone go because they were underperforming?

How would you measure and monitor underperformance?