I applied online. The process took three weeks.

I was really excited to apply for Monzo. They are doing well and growing fast. They are very customer-focused, which is similar to my current role. I applied and got through the first call, and then I finished the code task. It was set at four hours max, but it took me two full days to complete to the level that I thought was adequate. Anything less, and I wouldn't have made it through. Up to this point, the internal recruitment was doing fine, but I had to reschedule the code review phase for another day. I emailed them the week before and had no response, and there was no communication whatsoever about me rescheduling, which I found very unprofessional. I had to email around many people and only managed to message someone on LinkedIn who then actioned my request.

I had my Hangouts call, and this is where everything went wrong. I was asked questions about a domain that I'm not familiar with. I got asked about what to consider with normal users and power users using my application. I answered it in many ways, but he was looking for a specific answer that was in his mind, and for me, it was complete guesswork. After ten awkward minutes, I finally worked out what he was trying to say. There was a huge communication barrier having to ask him to explain his questions better. It was simply adding navigation to the top of the page. I feel unlucky because I know I would've been a good fit at Monzo. I have a lot to offer and am very customer-focused, but because I'm not a mind reader, I was denied. The interview process is quite flawed, and they are missing out on a lot of talent. I hope they take this feedback on board and give people the chance they deserve. You're doing good, but it could be better.

How to consider normal users and power users using my application. 1 answer.