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Great Perks, Confusing Culture

Automation Engineer
Current Employee
Has worked at Rakuten for less than 1 year
November 29, 2016
Tokyo, Tokyo
4.0
RecommendsNeutral OutlookNo CEO Opinion
Pros

Rakuten takes good care of its employees. It will cover your rent and flights to and from Japan.

There is a gym in the building, along with some coffee shops and a conbini. Free breakfast, lunch, and dinner are provided at specific times.

The work varies greatly. Rakuten has many systems across different businesses. There is a lot to learn, and many smart people to meet if you invest in the community.

Cons

The company has issues with its globalization project. Depending on your team, it's a blessing or a curse. Japanese and foreign business practices are constantly clashing, and Japanese development methodologies are years behind.

Mikitani-san has a bit of a cult following and sometimes abuses it with mysterious business decisions. It feels like he doesn't trust employees and will baby them.

Advice to Management

Embrace change. I feel that Rakuten's core business of Ichiba will slowly choke itself to death with stagnation.

Treat your employees like adults, and be slightly more picky of who you hire. A fundamental change in strategy from a data/business perspective to a more customer-focused business will do wonders for overhauling Ichiba.

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