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OK place, but HR lousy

Software Developer
Former Employee
Worked at Rakuten for 4 years
May 8, 2019
Singapore, Singapore
2.0
Positive OutlookApproves of CEO
Pros
  • Friendly management
  • Free lunch
  • Friendly and helpful colleagues
  • Games room
  • Good diversity initiatives
Cons
  • Lunch is free but vendors are lousy and there's no improvement after repeated feedback.

  • The HR person handling claims, security passes, etc. is unprofessional and rude. They openly put people down for asking for help—isn't that their job? The best part is, their manager doesn't stop their bad behavior, even though they see it.

  • No one is handling mails and deliveries. Why is there no receptionist?

  • Limited growth.

  • Sister companies mainly share the space; they're not really integrated.

Advice to Management
  • Stay open and friendly.
  • Manage lunch better.
  • Hire better HR, and a receptionist would be good.

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