HR advised me I was selected. After a basic HR screening, they confirmed my interest in the role and provided details on what they were looking for.

They initially advised there would be three interviews, with the last being a panel presentation.

Somehow, I ended up with four interviews. HR had tagged me with the wrong interviewer. When I reached the final step, the panel interview, I was assigned to a team member to prepare the presentation. This was the best part of the process.

Unfortunately, the typical process unfolded: one interview every week or two, waiting for feedback, and then scheduling the next interview.

My panel presentation went well, and I received lots of good feedback. A week later, I received an update from the hiring manager stating they were delaying their decision and would update me. That was one month ago. I have been ghosted since then.

Describe a situation where you convinced a customer to change their opinion.