The interview process involved five interviews: four by phone and one face-to-face.

1. The first interview was with the recruiter, who screened me to ensure I understood CRM. They spent most of the time explaining the company.

2. The second interview was with my eventual manager. They asked more about situations and projects I had been involved in, rather than technology.

3. The third interview was with an architect, who asked a lot of technical questions about CRM, most of which I could answer.

4. The fourth interview was with a peer of my manager, based in the US. Again, the focus was more on situations and projects than technology.

5. The final interview was face-to-face with my eventual manager and another member of his team. I had to prepare a presentation and demo on how four use cases could be implemented in SF. This was followed by about 90 minutes of role-playing, selling the benefits of my solution. This required me to learn the SF platform and get up to speed with its configuration in six days.

Overall, it was a positive experience as I got the job. However, the time from initial screening to the eventual offer was tortuously long, lasting about four months.

I can't remember anything specific, but during the role-play interview, expect to be derailed constantly from your agenda.

It is more about how you present a topic, stick to the time allowed, and control the audience.