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Great Benefits, Processes Lag

Solution Architect
Current Employee
Has worked at Salesforce for 2 years
December 6, 2023
Chicago, Illinois
4.0
RecommendsPositive OutlookApproves of CEO
Pros

I've had the best benefits here:

  • Great medical insurance with low premiums
  • Great time off policies
  • Additional perks for wellness reimbursements
  • Decent pay when considering all bonuses
Cons

Internal processes need some work, especially customer delivery and how individual performance is tracked and measured.

Advice to Management

In addition to standardizing internal and delivery processes, management needs to address the disconnect between what sales is agreeing to with clients versus what delivery needs to successfully provide for customer success.

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