Process
I interviewed for a position in the Store Team, and I'm assuming the process differs across the company.
The phone screen with the hiring manager went great. After the call, I had a strong feeling that I wanted to be a part of that team.
The next round was a panel interview with two team members who seemed disengaged. Every time I answered a question, there was mostly only silence in response, with no active feedback.
The interviewers didn't follow along as I was solving the problem.
Overall, it was a very uncomfortable experience. The complete absence of any apparent interest affected my performance. Furthermore, the recruiter never sent me a rejection email, even though I followed up.
Questions
For the phone screen, it was a practical task, not a DSA problem.
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Interview Statistics
The following metrics were computed from 57 interview experiences for the ServiceNow Software Engineer role in United States.
Success Rate
28%
Pass Rate
ServiceNow's interview process for their Software Engineer roles in the United States is very selective, failing most engineers who go through it.
Experience Rating
Positive49%
Neutral21%
Negative30%
Candidates reported having good feelings for ServiceNow's Software Engineer interview process in United States.
ServiceNow Work Experiences
3.0
Boring and chilled life
Software Engineer • Current Employee
Hyderābād, Telangana, India
May 11, 2021
Pros: No pressure, good pay, great benefits.
Cons: No growth in skill. Best job for retirement.
3.0
It's all about the stock
Software Engineer • Former Employee
San Diego, California, United States
December 6, 2017
Pros: Depending on the team you get assigned to, the hours tend to be reasonable. Expect around 40-hour work weeks for most teams, with a bit more depending on the team.
This can vary depending on the team, but after several years of working at ServiceNow, weekend work was fortunately rare.
Many teams use Scrum, and there is a lot of maturity in their processes. Typically, people self-assign work.
The work can vary between development work, working on customer issues, and investigating and fixing bugs.
Expect it to take a year to come up to speed and really get a good grasp of the product.
The work is fairly interesting, and the product itself is extremely flexible.
The stock, while I was there, doubled in value, and bonuses were given out every 3 months. There was never a quarter where there wasn't a bonus.
The gym in San Diego is pretty nice. They were good about providing the tools needed to do your job. Ask for a wide monitor.
Cons: After several years of working there, I never received a raise (not even a cost of living increase) despite good reviews.
I received no additional stock after the original offer.
There was no indication from management above my boss that they thought I was valuable.
In fact, getting 85% of your bonus is considered doing exactly what you should be doing. This means that if they offer you 10% of your salary as a bonus, you should actually expect to receive 8.5%.
Middle management on the development side comes across as unpleasant, and I avoided contacting them when at all possible. While there are some middle managers that are easy to get along with, generally I did not want any interaction with them.
The company in general is all about the stock price. Don't ask about 401k matching; they won't consider it (and will give you a lippy response).
Unlike other places I've worked, they also don't seem particularly interested in talent retention.
Beyond not giving raises/stock etc., they also don't have much in the way of groups to join, volunteer work, etc.
You won't find groups for people of color, women, LGBT (though they did have a running group).
3.0
Good work-life balance, bad project management
Software Engineer • Former Employee
May 10, 2021
Pros: Work-life balance is nice.
Cons: Bad project management and human resource management.
- 3.0Boring and chilled lifeSoftware Engineer • Current EmployeeHyderābād, Telangana, IndiaMay 11, 2021Pros: No pressure, good pay, great benefits.Cons: No growth in skill. Best job for retirement.
- 3.0It's all about the stockSoftware Engineer • Former EmployeeSan Diego, California, United StatesDecember 6, 2017Pros: Depending on the team you get assigned to, the hours tend to be reasonable. Expect around 40-hour work weeks for most teams, with a bit more depending on the team. This can vary depending on the team, but after several years of working at ServiceNow, weekend work was fortunately rare. Many teams use Scrum, and there is a lot of maturity in their processes. Typically, people self-assign work. The work can vary between development work, working on customer issues, and investigating and fixing bugs. Expect it to take a year to come up to speed and really get a good grasp of the product. The work is fairly interesting, and the product itself is extremely flexible. The stock, while I was there, doubled in value, and bonuses were given out every 3 months. There was never a quarter where there wasn't a bonus. The gym in San Diego is pretty nice. They were good about providing the tools needed to do your job. Ask for a wide monitor.Cons: After several years of working there, I never received a raise (not even a cost of living increase) despite good reviews. I received no additional stock after the original offer. There was no indication from management above my boss that they thought I was valuable. In fact, getting 85% of your bonus is considered doing exactly what you should be doing. This means that if they offer you 10% of your salary as a bonus, you should actually expect to receive 8.5%. Middle management on the development side comes across as unpleasant, and I avoided contacting them when at all possible. While there are some middle managers that are easy to get along with, generally I did not want any interaction with them. The company in general is all about the stock price. Don't ask about 401k matching; they won't consider it (and will give you a lippy response). Unlike other places I've worked, they also don't seem particularly interested in talent retention. Beyond not giving raises/stock etc., they also don't have much in the way of groups to join, volunteer work, etc. You won't find groups for people of color, women, LGBT (though they did have a running group).
- 3.0Good work-life balance, bad project managementSoftware Engineer • Former EmployeeMay 10, 2021Pros: Work-life balance is nice.Cons: Bad project management and human resource management.
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