Pros: Engineers. I've worked in ServiceTitan for a long time and I've met a dozen of great engineers that I've learned a lot from. But recently most good engineers left the company and there's very few people that are worth working with. Stack. Most part of the application uses the latest version of .NET Core and React which helps to be up to date with modern frameworks.

Cons: Company loses talented engineers. For the past 1-2 years things got much worse since company loses talented engineers without getting any good hires. From what I've seen company hires Senior/Staff engineers that would go on and spend a week just trying to run unit tests. Or another good examples here would be Staff level engineers that push 1-2 medium size PRs (1k lines of changes/medium size refactoring/small feature or integration with a third party API) in 6 months! Company hires more and more managers. While the overall product is still relatively small, the distance between top management and a regular engineer keeps increasing. As a result most people are now play much more politics than do actual work. Work has become much more about stroking ego of your manager than making impact on the product by building new features or helping customers resolve their issues with the product. New managers that have joined the company show little to no interest in building the product or solving customers issues, it seems that they are much more interested in Your delivery as an engineer doesn't matter. I've seen engineers that barely exist in terms of how much they deliver. It's absolutely okay for an engineer to spend 5x-10x time to build a medium size features that you would expect to be done in a month. As long as you're friends with your manager, you're completely fine. And on the other hand, you can deliver twice as much as any other engineer on the squad with a greater quality in terms how well the things that you build work in production, but if someone doesn't like you as a person they will start making things up or find the smallest thing just to put you down and tell others that you're not that great.

Pros: The people seem nice enough. Space has much potential. Compensation is decent, and benefits are probably OK for most.

Cons: The code-base is under-documented and disorganized, and seemingly small functional changes can easily involve dozens of files. It's also overly engineered, but in areas that aren't conducive to product health and maintainability. Working around crazy tech debt, poor practices, and dicey processes takes up more time than actual problem solving. Unnecessary complexity and tons of runtime feature enable configs used institutionally lead to many, many bugs that are difficult to reproduce. Myopic management fails to recognize it as a problem. Engineer performance criteria are inadequate and heavily favor engineers who have been at the company for many years; you need to be a rock star to break even. Onboarding is wholly inadequate for engineer hires, and it's mostly HR stuff and customer training tutorials focused on one or two product areas. You are at the mercy of tribal knowledge and reverse engineering for the initial several months. The stress of tight deadline expectations means your requests for help often go unanswered. Deadlines are often bumped forward, often cutting time in half. Gaining access to key systems is haphazard, with no list when onboarding and no clear direction on where to obtain access once a need is determined. It is a cheap version of big-name health insurance. My last job was using the same insurance company with a different plan, and non-generics cost me at least 4x more out of pocket than I ever paid previously for them. There is the familiar problem with "unlimited PTO/sick time" which is offered, but use is frowned upon. Trying to find employee resources in the intranet can be annoying because of a lot of outdated material lingering.

Pros: Good benefits, decent flexibility, and smart individual contributors.

Cons: Middle management was either good ICs but inexperienced as managers, or managers who were experienced but too out of touch with the team's needs.